Complaintworthy situation with betfair

Betfair scores partnership with JuventusHello, i placed a bet of 1000 eur on
FC Barcelona vs Real Madrid CF(2019-12-18)Real Madrid CF +0/0.5 (Asian, 0-1) with the odds 2.375
just after Bale scored the goal

After offside was decided 3 minutes later, my bet stood, and i was sure they will void it.
The game ended 0-0 and i lost the bet.
However way you take it, its either a bug or offmarket price by 0.75 ah. A clear error.
The explanation i was given :
“Void timeframes for VAR would be applied in the event a material event is changed, either by the awarding or cancellation of said material event. In this case, the goal was deemed offside by the assistant referee (Bale’s immediate reaction where he wags his finger at said assistant ref is telling) and the VAR decision was to confirm the offside, rather than change the onfield decision.”The wager in question stands according to Betfair.

Has anyone experience with this kind of matter, i really appreciate your input.

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