Withdrawal issue with betmaster.com

Evening everyone, unfortunately I have a problem with this bookmaker: I make payments for 2500e in various times, they make me withdraw 2000e and I still have 1700 to withdraw only that is blocked by asking for absurd documents for me: selfie with identity card and card I have paid, documents and contract of the card with which I paid. they told me that the times are 15 working days. but are they crazy or what? does anyone have experience with this book?
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