The player claims that after providing his ID documents (in this case a front and back of his national ID card), Cashpoint restricted his account access and indicated that his winnings would be confiscated. The player was reportedly told that his only option would be to provide alternate documents to have a chance at releasing his deposit back to him.
SBR is following up on this Cashpoint complaint.
In May of 2012, SBR reported on a different Cashpoint sportsbook dispute. Cashpoint addressed a case where a player indicated his balance was zeroed; however after SBR’s involvement Cashpoint released the balance to the player.
source : www.sportsbookreview.com
