The New Jersey Division of Gaming Enforcement (DGE) has issued a warning to its online licensees, after a review found a number were offering bonuses to players that reversed withdrawals.
The regulator said it received a number of complaints from customers whose withdrawals were taking up to two weeks to be returned.
In an advisory bulletin, DGE director David Rebuck said that some of the delays could be attributed to investigations into potential fraud, identity theft or money laundering.
However, he added, the volume of complaints prompted the regulator to review licensees’ withdrawal policies, to ensure player protection and responsible gambling concerns were being balanced with customers’ right to access funds.
