UK gaming machine supplier Inspired Gaming Group announced its third consecutive period of improved LBO customer satisfaction survey results, with 98 percent of customers happy that the time taken for an engineer to reach their sites met with their expectations. Additionally, 98 percent of customers were satisfied that the engineer solved the problem in the period, marking a steady rise from 96.3 percent and 97 percent respectively at the last assessment.
Lee Gregory, Managing Director for the UK at Inspired Gaming Group, commented: “We our proud of our service team’s ability to react quickly to all situations and to fix issues in record time. We are therefore extremely proud of these latest results.
“Inspired’s server-based VLT gaming machines are the highest income machines in UK bookmakers and we’ve signed a number of new contracts recently as a result. I am sure that our exceptional, and constantly improving, customer service levels are a contributing factor in the commercial success of our machines and our rapid growth in this market. We are committed to being number one and will continue to make improvements wherever possible.”
source : www.totallygaming.com