Unibet has announced the addition of a speech-enabled intelligent interactive feature to its sports betting application.
Developed on the Teneo platform by Artificial Solutions, the new tool enables customers to place a bet by speaking into their mobile device.
Using Artificial Solutions’ Natural Language Interaction (NLI) technology, the customer can say their bet out loud, with the app organising the bet for them, before guiding the punter to the stage when the wager is actually placed.
“As speech enabled apps become more commonplace, people expect interactions to be intelligent, fast and responsive,” Unibet’s head of strategic development Will Mace said.
“Using Teneo has enabled us to deliver not just the application our customers want, but provided us with the insight to build on that conversation too.”
Lawrence Flynn, chief executive of Artificial Solutions, added: “The internet made it convenient for people to place a bet, but it wasn’t always as easy as walking into a shop and simply asking for a wager; all that is set to change thanks to Unibet and Teneo.”
